Looking After Your Customers


WMBN Looking After Your Customers


No matter what size your business is, good customer service needs be at the heart of your business model if you wish to be successful.


Janet Tumulty from New Links Training Solutions will share some tips on how to provide good customer service, understanding your customers' needs, how to exceed customer expectations and handle complaints and returns gracefully.


Tuesday 21st March at 6.30pm in Sabai Restaurant, 19 The Mall, Waterford


Places are limited, book you free place at

Burden Tracker Project (Provision of Food Information to Consumers)


The aim of this initiative is to identify specific pieces of EU legislation that create significant burdens for businesses, with a particular focus on SMEs. The legislation that has been identified this year is Regulation No. 1169-2011 on the Provision of Food Information to Consumers. Some aspects of the legislation that have been identified as burdensome are as follows:


  • Obligation for food business operators in the catering and restaurant sector to provide allergen information
  • mandatory food information (art. 9)
  • storage conditions or conditions of use (art. 25)
  • mandatory nutrition declaration
  • restrictions to the presentation of the products (art. 34)
  • fair information practices (article 7)


We’re looking to collect data including; anecdotal evidence, estimates of additional costs incurred; inconsistencies in enforcement etc; and written testimonials from business.


Please send your input to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  before Friday, 31st March 2017.

International Women’s Day celebrated by local business women


005 LEO 080317


As part of International Women’s Day, a number of key Waterford business agencies came together to host a morning event ‘Transformation & Innovation’ at the Medieval Museum, which attracted a capacity crowd eager to hear inspirational stories and make new connections.


Waterford Local Enterprise Office joined forces with Waterford Chamber, Waterford Micro Business Network, Waterford Social Enterprise Network, Waterford Chamber Skillnet, Network Ireland, Waterford and West Waterford Women in Business for this free event as part of the first nationally co-ordinated ‘Local Enterprise Week’.


Opening the event, MC Nora Widger said it was fantastic to see a full room of business women coming together to celebrate their hard work and dedication.


Keynote speaker at the networking event was Regina Mangan, Managing Director of Liberty Blue Estate Agents, who told of her personal journey from starting out with a business idea and £7 in her pocket, to twenty years later and having just been awarded Best Small Business at the Waterford Business Awards.


Throughout the morning of networking sessions and tasty bites, there were short pop-up presentations from local business women Joyce O’Carroll, Wigworld; Jacinta Burke, Cill Barra Community Sports Centre; Sarah Richards, Seagull Bakery and Carmel Kikkers, Focus Visual Communications, who all gave an account of their road to success and the trials and tribulations along the way.


Closing the event, Head of Enterprise with Waterford City & County Council Richie Walsh said he was inspired by what he heard during the event and wished all the business women the very best of the luck for the future.


Photos by Garrett FitzGerald Photography.


Food Safety Workshops

Food Safety Workshops 1


The workshops are FREE but places are limited and will be allocated on a first come first served basis. The workshops will take place in 11 locations across the island of Ireland.


To register please click on your preferred location.

  • Kilkenny | Tuesday 4 April, 5.00pm to 8.30pm | Newpark Hotel
  • Wexford Town | Wednesday 5 April, 5.00pm to 8.30pm | Ferrycarrig Hotel
  • Ennis | Wednesday 26 April, 5.00pm to 8.30pm | Treacys West County Hotel
  • Tralee | Thursday 27 April, 5.00pm to 8.30pm | Manor West Hotel
  • Donegal | Tuesday 9 May, 5.00pm to 8.30pm | Harvey's Point Hotel
  • Westport | Wednesday 10 May, 5.00pm to 8.30pm | Wyatt Hotel
  • Athenry | Thursday 11 May, 5.00pm to 8.30pm | Raheen Woods Hotel
  • Skibbereen | Tuesday 30 May, 5.00pm to 8.30pm | West Cork Hotel
  • Cork City | Wednesday 31 May, 5.00pm to 8.30pm | safefood, Little Island
  • Navan | Tuesday 12 September, 5.00pm to 8.30pm | Newgrange Hotel
  • Cookstown | Wednesday 13 September, 10.00am to 4.00pm | Innovation Centre, CAFRE


These training workshops are part of the safefood Knowledge Network programme of activities to enable professionals within the agri-food sector to meet new and emerging food safety challenges.

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